A Family Business: Why The Personal Touch Puts Renco Nets Ahead Of The Competitioncreative45
To be successful in any industry, you’ve simply got to go the extra mile to make sure your customers feel special. It’s why, here at Renco Nets, we always strive to provide the personal touch for all our clients.
When we started out, there was rarely an industry event we didn’t attend. As often as we could we’d drop into exhibitions all over Europe to say hello and introduce ourselves in person. Doing so helped us build up a loyal network of contacts that soon became lasting clients.
In building that network we went to great lengths to spend time with each company…getting to know what made their business tick…the challenges they face…and how our expertise in rope and netting could help take their company forward.
Since those early days, Renco Nets has become a well-recognised name, in the UK and all over Europe. These days, our new customers actively seek us out. But the way we get to know new customers has never changed.
More than just customers
When it comes to what makes us different to the competition, we believe it’s because the firms we provide products to are more than just customers.
Often when a regular client calls, even a basic order for a new soft play net or fishing rope can soon turn into a proper catch up. Our customers are always keen to share their stories with us and we’re always happy to listen. It’s great to hear how our products are being used and how they’re received, but just as nice to talk on a personal level too.
Sure, it makes Christmas party season a little busier than the doctor would recommend, as we’re often invited to a whole host of work dos. But hey, it’s not such a bad thing to be celebrating success with so many of our happy clients!
Getting to know you
Fact is: we understand that in today’s busy and stressful world…it makes things a lot easier if you’re able to talk to a real human. All too often these days business is rushed and impersonal, conducted online or through some automated robot.
It’s why we make the time to get to know you, your business and your needs. We understand that when it comes to our industry, every net is different. It’s why we’re always on hand to discuss our products and offer you our expert insight. You can call us anytime from 8am to 4pm on 01469 575 804 to find out how you can become a part of the Renco family.